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FREQUENTLY ASKED QUESTIONS

FAQ for Castollino:

  • What types of products do you offer? Castollino offers a diverse range of clothing and accessories, combining elegance and authenticity to reflect the style and personality of our clients.

  • Which countries do you ship to? We ship to all countries in the European Union, the United Kingdom, Switzerland, the United States, and Canada.

  • What are the delivery times? In Europe, standard delivery takes 4-7 business days, and express delivery takes 3-4 business days. For the United States and Canada, standard delivery also takes 4-7 business days.

  • Are there shipping fees? Standard delivery is free for orders over €50 in Europe and $60 in the United States and Canada. For orders below these amounts, shipping fees apply.

  • How can I pay for my order? We accept credit/debit cards, PayPal, and payments through Stripe.

  • Is it safe to order on your site? Yes, we use Stripe for card payments, ensuring secure transactions with advanced encryption.

  • Can I return or exchange an item? Yes, we offer a hassle-free return and exchange policy within 10 days of receipt.

  • How can I track my order? A tracking number will be provided once your order is shipped, allowing you to track its progress online.

  • Do you offer free returns? Yes, we offer free returns within 10 days of receiving your order.

  • How can I contact customer service? You can contact us through the contact page on our website or directly via the email provided in your order confirmation.

  • Do you sell wholesale? For wholesale inquiries, please contact our customer service to discuss terms.

  • Are Castollino products sustainable? Yes, we are committed to sustainability and choose our suppliers and materials accordingly.

  • How do you guarantee product authenticity? Each product is rigorously selected for quality and authenticity, reflecting our commitment to excellence.

  • Do you offer discounts for new customers? Promotional offers vary; check our website or sign up for our newsletter for the latest deals.

  • Can I purchase Castollino gift cards? Yes, gift cards are available for purchase on our website.

  • How can I change my order after placing it? Contact our customer service promptly for any changes before the order is shipped.

  • What if an item is out of stock? You can sign up to be notified when the item is back in stock.

  • Does Castollino have a physical store? Currently, we operate primarily online, with plans for physical expansion in the future.

  • How can I stay informed about new products or promotions? Subscribe to our newsletter to stay updated on new arrivals and special offers.

  • What is your privacy policy? We protect your data in accordance with international regulations, detailed in our privacy policy on the website.

  • Does Castollino use eco-friendly materials? We strive to use sustainable and eco-friendly materials wherever possible.

  • How can I cancel my order? Orders can be canceled before they are shipped; contact our customer service for cancellation.

  • How does Castollino commit to customer satisfaction? We are dedicated to providing quality products and exceptional customer service, with an easy return policy and dedicated support.

  • Does Castollino offer plus sizes? We aim to provide a range of sizes to accommodate all our customers, with details available on product pages.

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