STORE POLICY

Store Policy for Castollino:

Introduction

Welcome to Castollino, the epitome of elegance and authenticity in the fashion world. Our comprehensive store policy is crafted to provide clarity and confidence to our customers throughout their shopping journey, ensuring a fulfilling and seamless experience with every transaction.

Payment Methods At Castollino,

we prioritize secure and versatile payment options. We accept major credit/debit cards, PayPal, and other recognized online payment methods. For card payments, we have partnered with Stripe, a leading global payment processor, to ensure secure and hassle-free transactions. Stripe's advanced encryption and security measures safeguard your personal and financial information, offering peace of mind with each purchase.

Product Sourcing and Pricing

Our products are the result of global collaboration and careful selection. We source from international suppliers, online production platforms, and direct manufacturers in China, ensuring a diverse and high-quality range. Each product is chosen not only for its style and quality but also for its ability to resonate with our brand ethos.

Pricing at Castollino is meticulously calculated, reflecting the true value of the items. We consider various factors in our pricing strategy, including production costs, supplier expenses, and operational charges. Our goal is to offer competitive prices while maintaining the high standards of quality and craftsmanship that Castollino is known for.

E-commerce and Distribution

Utilizing state-of-the-art e-commerce platforms, we streamline our distribution processes to efficiently serve our customers across our delivery zones. These platforms enable us to manage inventory, process orders, and ensure timely delivery to the European Union, the United Kingdom, Switzerland, the United States, and Canada. Our e-commerce infrastructure is designed to handle the complexities of international logistics, ensuring that every Castollino product reaches its destination in pristine condition.

Shipping Policy

Italy

Standard Shipping: 4-7 business days at a cost of €4.99. Free shipping for orders over €50.
Express Shipping: 3-4 business days at a cost of €6.99. Free express shipping for orders over €90.

European Union (excluding Italy)

Standard Shipping: 5-10 business days at a cost of €9.99. Free standard shipping for orders over €100.

Switzerland and United Kingdom

Standard Shipping: 5-10 business days at a cost of €15.99, with a minimum order value of €30.

United States and Canada

Standard Shipping: 5-10 business days at a cost of $15.99, with a minimum order value of $35.

Tax and VAT Information

For countries outside the European Union, a VAT of 22% is applicable and is not included in the item price. Customers are responsible for the payment of this tax, which will be calculated and added to your order total at checkout.

Returns and Exchanges

Customer satisfaction is paramount at Castollino. We provide a hassle-free return and exchange policy within 10 days of receiving your order. Should you wish to return or exchange an item, please contact our support team via the order page, providing the necessary details such as order number, full name, and contact information. Our dedicated team will guide you through the process, ensuring a smooth and satisfactory resolution.

Any product in an order or an entire order return will be refunded automatically after the package has been picked up by the shipping company that will be in charge, and the amount will be returned to the buyer's account between 5 to 10 days after receiving the receipt confirmation email.

Customer Support

Our customer support team is the backbone of the Castollino shopping experience. Available to assist with inquiries, order details, or any concerns, our team is committed to providing timely and effective solutions, reinforcing our dedication to customer satisfaction and service excellence.

Legal and Intellectual Property

Castollino respects and adheres to the legal standards of the fashion and retail industry. Intellectual property rights are rigorously upheld, ensuring that all content on our website, including images, text, and brand trademarks, are protected under international copyright laws.

Castollino Sales Conditions

Italy

Standard Shipping: 4-7 business days at a cost of €4.99. Free shipping for orders over €50.
Express Shipping: 3-4 business days at a cost of €6.99. Free express shipping for orders over €90.

European Union (excluding Italy)

Standard Shipping: 5-10 business days at a cost of €9.99. Free standard shipping for orders over €100.

Switzerland and United Kingdom

Standard Shipping: 5-10 business days at a cost of €15.99, with a minimum order value of €30.

United States and Canada

Standard Shipping: 5-10 business days at a cost of $15.99, with a minimum order value of $35.

General Terms

Orders must meet the specified minimum amount to be eligible for shipping, depending on the delivery zone.
Standard and express shipping fees vary based on the destination country and selected speed of delivery.
Castollino strives to adhere to the estimated delivery times, but these can vary due to geographical location, weather conditions, and other external factors.
Customers will be informed of any potential delays as soon as possible.

At Castollino, we are committed to providing flexible shipping options to meet the needs of our global customers while ensuring quality and timely service. Our sales conditions are designed to be transparent and fair, allowing for a pleasant and reliable online shopping experience.

In conclusion,

our store policy at Castollino is designed to foster trust and transparency, creating a shopping environment where quality, service, and customer satisfaction are paramount. We invite you to explore our fashion offerings, confident in the knowledge that every aspect of your experience is supported by our comprehensive policy framework.

Payment Methods

- Credit / Debit Cards
- PAYPAL

Introduction At Castollino, we value the privacy and security of our customers' information. This privacy policy outlines how we collect, use, protect, and manage your personal data when you visit our website, place an order, or interact with our services.

Information Collection

Personal Information: We collect personal information when you make a purchase, sign up for an account, or subscribe to our newsletter. This information may include your name, email address, shipping address, payment information, and other details necessary to complete your transactions.
Browsing Information: We automatically receive and record information from your browser, including your IP address, cookie information, and the pages you visit, to improve our service and understand how our site is used.

Use of Information

Your information is used to process transactions, fulfill orders, communicate with you about your order or our products, and for internal analytics and market research.
We may also send you promotional emails about new products, special offers, or other information we think you may find interesting using the email address you have provided.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These include using secure servers, encrypted data transmissions, and compliance with PCI-DSS requirements.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Sharing

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except to those trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

Our website uses cookies to enhance your experience and gather data about site traffic and interaction. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enable the site's systems to recognize your browser and capture and remember certain information.
You can choose to turn off all cookies via your browser settings. However, this may affect how you can interact with our site as well as other websites.

Third-Party Services

Third-party service providers used by us, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

Consent and Changes to our Privacy Policy

By using our site, you consent to our privacy policy.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.

Contacting Us If you have any questions regarding this privacy policy, you may contact us using the information on our website.

At Castollino, we are committed to protecting your privacy and creating a secure online shopping experience. Your trust in our brand is our utmost priority, and we strive to maintain this trust through our careful handling of your personal data.